FAQ's

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
Following are not included in the tour price unless it mentioned on the tour package.
Entrance fee to attraction sites
Video or Camera charges for some location
Safari tour entrance fees and jeep tour charges
Whale or Dolphin tours charges
Most tour not include lunch or dinner

Yes, you have the right to cancel your tour packages at any point in time but following chargers will be applied.
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

Cancellation more than a two week in advance: 15% administration fee
Cancellation more than a one week in advance: 25% administration fee
Cancellation between a week and 48 hours prior to tour departure date: 50% of the total amount plus administration fees that might be imposed
Cancellation less than 48 hours prior to tour departure date and time or no-show: 100% of the total amount
Tickets for Events or Attractions are non-refundable
Airport, Limousine or Coach – transfer services are non-refundable

We do hike in the rain, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Casual, drip-dry lightweight clothes are perfect. Other items, depending on your tour require a swimming costume and towel, small portable umbrella, medications and of course your camera to capture all those wonderful sights (don’t forget your spare batteries or charger!). There is no need for lots of formal clothes, however you might like to include a few options to wear out for dinner, but above all you want to be comfortable.

If you have chosen Nuwara Eliya, hill country destinations, don’t forget to bring cool climate cloths.

A hat, sunglasses, sunscreen, weatherproof jacket and good walking shoes are a good starting point for all our tours.

Casual, drip-dry lightweight clothes are perfect. Other items, depending on your tour require a swimming costume and towel, small portable umbrella, medications and of course your camera to capture all those wonderful sights (don’t forget your spare batteries or charger!). There is no need for lots of formal clothes, however you might like to include a few options to wear out for dinner, but above all you want to be comfortable.

If you have chosen Nuwara Eliya, hill country destinations, don’t forget to bring cool climate cloths.

We prefer one medium size language per person.

Yes, absolutely. We are with more than 12 years’ experience in tours and tourism. We are a company that places the highest value on quality and service and boast a 96% satisfaction rating from past travelers, many of whom has refer to friends and family members. all of which adds up to complete peace of mind when you book with us.

Yes, we have one of the newest fleets in Sri Lanka. Our modern and luxurious cars/van/buses are equipped with air conditioning, seat belts and ample legroom. Most of our coaches are also equipped with phone chargers and free WiFi to keep you in touch with the outside world.

You can book and pay online, our website we safe and  SSL certified. None of your payment information will not be saved or stored by Dream Lanka.

We accept MasterCard, Visa, direct debit, American Express, Discover and Paypal.

No extra charger has to be paid booking online. You pay what we have advertised on the website.

Yes; it’s essential that we know of any mobility, medical conditions, special or dietary needs you may have at the time of booking so that we can ensure, as much as possible, your needs are met on tour.

Guests requiring special assistance are welcome on-board Dream Lanka Tours providing they are accompanied by an able-bodied companion capable of providing all necessary assistance and do not require special assistance from Dream Lanka Tours personnel, or anyone else on the tour. Due to space considerations, we are unable to accommodate motorized scooters and non-collapsible wheelchairs.

Yes; please advise of special meal requests at the time of booking, or no later than 14 days prior to departure. Please note that while all efforts are made to accommodate special dietary requirements, due to the remote locations visited, these cannot be guaranteed.  Kosher and Halal meals are not available on our holidays. (Please note our prices only include Breakfast)

Yes, we recommend that you do reconfirm by email with Dream Lanka Tors 24 hours prior to departure, just in case your departure or pickup time has changed and we’ve been unable to get in touch with you.

You can make a reservation 7 days prior to tour departure date.

If you have your heart set on a certain tour at a certain time (and at its current price), we recommend you make your reservation as early as possible—six months to a year in advance is a good rule of thumb.

We can hold spots only if you have make reservations with us.

Yes, you can. Contact us for transfer any tours. [email protected]

Include:

Exact details vary depending on the Tour style you choose, however, all our Guided Vacations tours include luxury air-conditioned transport, complimentary pickup and drop off at selected hotels/Airport, accommodations for all nights during the tour, drivers/owner operate drivers/chauffeur guides, any highway chargers, breakfast, sightseeing and as specified in your itinerary.

Exclude:

Any onsite guide fee on locations, any entry fee for location (sightseeing attractions), if you choose jeep for safari tours, any meal other than breakfast, photo chargers, any extra room charger other than accommodation.

YES. Hotel accommodation includes all nights during the tour. You have option to choose from budget to luxury type accommodation.
All shared rooms will have two twin/Double beds.

Only 2 adults can be accommodated per room, kids 2 maximum per room with parents (if available in hotels can provide portable cribs).
We want our clients to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or A/C. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.

Our team has visited all hotels we offer and inspects it from top to bottom. A hotel makes the cut when it meets our standards for comfort, value, location and that little bit of flavor that can turn a stay into something unique. Rest assured that all of the hotel rooms we pick feature a private bath or shower and other types of accommodation may have shared bathrooms, and all hotel taxes are included in the price of your tour.

We offer a wide variety of accommodations, some of them are: Hotels, Villas, Bungalows, Homes, Treehouse, Cabins, boutique, and many more.

All accommodation grades will be according to you package choice from budget to luxury.

We want to make your stay as simple as possible, so picking your hotel is part of what we provide. Our team not only scouts out local hotels, but we also handle all hotel arrangements for the group.

Yes, Customer pickup and dropoff at the Bandaranaike International Airport(CMB) include in the tour price.

Yes, on special request (let us know during booking) and availability we can offer following languages:

GermanFrench
ArabicItaly
TamilHindi

If you book for more than 4 adults we may arrange a private van for transportation.

The beauty of traveling with Dream Lanka Tours is that you won’t be traveling solo. You’ll be traveling with a group of like-minded travelers from different countries and soon to be friends to share the experience.

As a solo traveler, you will be paired up with another passenger of the same gender as per your information provided during booking. If you’re not comfortable sharing a room (all shared room will have two twin/Double beds) with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips). If you don’t identify with the gender assigned on your passport, please let us know at the time of booking and we’ll arrange the rooming configuration accordingly.

Yes, we are more than happy to accommodate children however some restrictions may apply.

While our travel experiences are designed for adults of all ages, children are more than welcome to join! Travelers must be at least five years old at the departure date for most tours. Exceptions include Nature & Wildlife Tours, Safaris, Food & Wine Tours, and Walking Tours, all of which have a minimum age of eight years old. For Private or Tailor-made Tours, the minimum age is three years old.

Good things come in small packages, which is why we keep our group sizes down.

Group size impacts making connections with fellow travelers and your Tour Guide, access to local culture and remote natural landscapes, and the overall ease and comfort of traveling with a smaller group. We determine the ideal group size for each adventure, which—unlike the industry standard of 45 travelers—never exceeds 20 travelers. we prefer small group so our team can give first class treatment from the beginning to the end.

If you book for more than 4 adults we may arrange a private van for transportation.

 

Yes, we pride ourselves on offering the perfect mix of sightseeing and free time. While many amazing must-see experiences are included, there is also time to shop, explore, relax in a local cafe or take a walk.

Tours longer than 7 days we may have leisure time, minimum 1 night, this allows rejuvenating yourself and our team member.

Most of our tours include only breakfast. Other meals we intentionally don’t include, like lunches and dinners, to give you the flexibility to explore in your free time and try all kinds of local cuisine.

Breakfast is included daily on our tours and generally comprises of cereals, fruit juices and a selection of cooked dishes such as eggs, bacon, and sausages, toast, tea, and coffee. Also, you can enjoy Sri Lanka breakfast meals.

No restriction on luggage’s but we recommend you keep number of luggage’s to low as possible, please refer to the following.

You are allowed one medium size suitcase per person, the sum of its length/width not to exceed 140cm (56”) in larger group more than 10 passengers. The maximum weight of luggage must not exceed 23kg (50lbs). We suggest you have wheels on your suitcase, as there are certain places where assistance is not available.

Alternative arrangements should be made for forwarding excess baggage to the final destination prior to commencing your Dream Lanka Tour.

Passengers booked on a small group less than 10 passengers tour only permitted to carry a small soft carry bag (30x30x70cm) with a maximum weight of 20kg, plus a small day pack.

Government regulations prohibit smoking on board all tourist coaches in Sri Lanka. Please restrict smoking to the ample stops on your Tour. Smoking is also not permitted in hotels, restaurants and public spaces such as shops, museums and art galleries in Sri Lanka.

While it’s not compulsory (tips are not included in our online price), tipping is becoming an increasingly accepted practice in all areas of the service industry, but particularly in restaurants, bars and taxis.  Please feel free to tip your owner operate drivers/chauffeur guides.

Yes. Transfers between airport and your hotels are included at no additional cost.

Yes. During the booking, you can upgrade. Please refer the photo.